Center for Hope & Safety

ESSENTIAL DUTIES & RESPONSIBILITIES FOR ALL ADVOCATES
·         Offer individual services to hotline callers, individuals who walk into office, and shelter residents, maintaining confidentiality of all client contact, information, and interactions

·         Provide information, referral, advocacy, and transportation to help clients obtain social, medical and legal services. Assist victims in developing short-term and long-term safety plans

·         Coordinate client appointments and case management services with other staff members as appropriate

·         Provide information and education to survivors regarding domestic violence, sexual assault, stalking, and human trafficking

·         Maintain accurate and up-to-date records on all activities

·         Participate in shared activities which include hotline supervision, outreach efforts, hotline scheduling, staff meetings, shelter and office maintenance, hotline coverage, fundraising activities, needs identification and donation processing

·         Assist with training of new staff, volunteers, and practicum students as needed

·         Provide educational presentations and trainings to the community and to other agencies on the issues of domestic violence and sexual assault as needed

·         Participate in staff meetings and other activities as assigned

·         Maintain accurate paperwork, statistics, and fiscal documentation

SPECIALIZED POSITION DUTIES
·         Bilingual – fluent in both Spanish and English

KNOWLEDGE, SKILLS & ABILITIES
·         Two-year degree or equivalent training or experience in advocacy, crisis intervention or related field required

·         Demonstrated ability in providing direct support, information services, crisis intervention, advocacy or education to victims of domestic and sexual violence

·         Ability to work with survivors in both group and individual settings

·         Ability to work collaboratively with other staff members and community partners

·         Strong written and verbal communication skills

·         Excellent organizational and time management skills

·         Ability to take initiative and to function with minimal supervision

·         Ability to maintain a flexible schedule, including occasional evening and weekend hours

·         Demonstrated telephone and computer skills

QUALIFICATIONS
·         Commitment to Center for Hope & Safety (CHS) philosophy and mission

·         Must have car, current vehicle insurance coverage, and a valid driver’s license

·         Ability to pass background check and Department of Motor Vehicle Driving Record review

·         Successful completion of CHS advocate training (40-50 hours of training completed within the last 3 years or soon after hire)